Refund Policy

Because flowers are fresh and perishable, we cannot accept returns. Your happiness still matters to us, so if something is not right, please contact us.

Damaged or wrong order

If your flowers arrive damaged or the order is incorrect, send a photo on WhatsApp at 0304-7148892 or email pashabouquet@gmail.com within 30 minutes of delivery. We will offer a replacement or refund after reviewing it.

Cancellations

Orders can be cancelled for a full refund up to 3 hours before the delivery time. Same-day orders that are already being prepared cannot be cancelled.

Failed delivery

If we cannot deliver because of an incorrect address, or the recipient is unavailable after we try to contact them, the order cannot be refunded, but we will try to re-arrange delivery.

Flower substitutions

If a flower is unavailable, we may substitute a flower of similar style, colour and value.

Refund method

Approved refunds are sent within 30 minutes of approval, to the original payment method. Cash on Delivery orders are refunded by bank transfer. Your bank or wallet may take a little longer to show the amount.